Refund Policy
100% Satisfaction Guarantee
At PromptGen, your satisfaction is our top priority. We stand behind the quality of our service and are committed to ensuring you have a positive experience.
Our Commitment
If you're not satisfied with our service, we want to make it right. Contact our support team at support@promptgen.com, and we'll work with you to resolve your concerns.
Refund Evaluation Process
We evaluate refund requests on a case-by-case basis, considering:
- Timing: Requests made shortly after purchase are more likely to be approved
- Usage: The extent of service usage (prompts generated, features accessed)
- Reason: Legitimate concerns such as technical issues, service problems, or unmet expectations
- History: Account history and previous refund requests
Eligible Reasons for Refunds
- Technical issues preventing service use
- Service not performing as described
- Billing errors or duplicate charges
- Significant dissatisfaction with service quality
- Account access issues not resolved by support
Situations Where Refunds May Not Apply
- Extensive use of service before refund request (e.g., generating 500+ prompts)
- Subscription renewals (please cancel before renewal date to avoid charges)
- Requests made more than 30 days after purchase without valid reason
- Violation of our Terms of Service or Fair Use Policy
- Abuse of refund policy or fraudulent activity
- Change of mind after extensive service usage
Alternative Solutions
Instead of a refund, we may offer:
- Account Credits: Credit towards future subscription periods
- Plan Change: Switch to a different plan that better suits your needs
- Extended Access: Additional time to fully evaluate the service
- Technical Support: Dedicated assistance to resolve any issues
- Feature Access: Complimentary access to premium features
How to Request a Refund
Email us at support@promptgen.com with:
- Your account email address
- Order/transaction ID
- Detailed reason for refund request
- Any supporting information (screenshots, error messages, etc.)
Response Time: We aim to respond to all refund requests within 24-48 business hours.
Refund Processing
- Approval: If approved, refunds are processed within 5-7 business days
- Method: Refunds issued to original payment method
- Access: Account access may be revoked upon refund approval
- Data: Saved prompts and data may be deleted after refund
Fair Use Policy
This guarantee is intended for genuine evaluation of our service. We reserve the right to deny refunds that appear to abuse this policy, including:
- Repeated refund requests across multiple accounts
- Bulk generation of prompts followed by immediate refund request
- Using the service extensively before requesting a refund
- Fraudulent or abusive behavior
Chargebacks
If you initiate a chargeback without contacting us first, your account will be immediately suspended pending resolution. We encourage you to reach out to us directly so we can resolve any issues together.
Questions?
Contact us at support@promptgen.com. We're here to help and committed to finding a solution that works for you.
Last updated: [Current Date]